Top 5 Outsourcing Companies for UK Taxi Businesses

By GN Technologies | May 7, 2025

Introduction: The Road to Smarter Outsourcing

The UK taxi industry is racing toward a tech-driven future. With passengers demanding instant bookings, real-time tracking, and cashless payments, taxi businesses must innovate or risk being left behind 7. But here’s the catch: staying competitive requires more than just drivers and vehicles. It requires outsourcing non-core operations to experts who can streamline your workflows, cut costs, and elevate customer experiences.

In this blog, we’ll explore the top 5 outsourcing companies helping UK taxi businesses thrive in 2025—and explain why GN Technologies stands out as the #1 partner for growth. Buckle up!

Why Outsourcing Matters for Taxi Businesses

Before diving into the rankings, let’s address the elephant in the room: Why outsource?

• Cost Efficiency: Outsourcing reduces overheads like staffing, training, and infrastructure. For example, hiring a virtual call center can save up to 80% compared to an in-house team 9.
• 24/7 Operations: Taxi services never sleep. Outsourcing ensures round-the-clock support, whether it’s handling bookings or resolving customer issues 212.
• Focus on Core Competencies: Let experts manage IT, customer service, or dispatch systems while you focus on expanding your fleet or improving driver training 13.

With the UK BPO market projected to grow to $20.81 billion by 2026 1, outsourcing isn’t just a trend—it’s a survival strategy.

The Top 5 Outsourcing Companies for UK Taxi Businesses

Here’s our curated list of partners that combine innovation, reliability, and industry-specific expertise:

1. GN Technologies

Your All-in-One Outsourcing Powerhouse
Core Services:

• 24/7 Customer Support: Handle bookings, complaints, and emergencies with a team available round-the-clock.
• AI-Driven Dispatch Systems: Optimize routes and reduce idle time using smart algorithms Learn how our dispatch works.
• Fleet Management Solutions: Track vehicles, monitor driver performance, and schedule maintenance seamlessly Explore fleet management tools.

Why We’re #1:

• Proven Results: Clients like David R., a Fleet Manager, report 40% faster response times and improved customer satisfaction 2.
• Tailored Solutions: From IVR systems to hybrid event support, we adapt to your needs See IVR vs. live support.
• Cost Savings: Reduce operational costs by up to 50% while scaling your business 2.

2. Eleventh Tech

Innovative Digital Solutions for Taxi Fleets
Core Services:

• Custom software development for ride-hailing apps.
• Real-time analytics for demand forecasting.

Strengths:

• UK-based team with deep expertise in mobility tech.
• Agile project management for rapid deployments.

Limitations:

• Higher pricing tiers for small businesses.

3. Global Bilgi

Call Center Specialists for Taxi Services
Core Services:

• 24/7 inbound/outbound call handling.
• Corporate booking management and VIP services.

Strengths:

• Scalable solutions for peak demand periods.
• Advanced tools like autodialers and IVR systems 12.

Limitations:

• Limited IT or fleet management support.

4. BruntWork

Affordable Back-Office Support
Core Services:

• Customer service outsourcing.
• Data entry and administrative tasks.

Strengths:

• Cost-effective for startups (up to 80% savings).
• Flexible staffing models 9.

Limitations:

• Less specialized in taxi industry nuances.

5. InStandart

Custom Software Developers
Core Services:

• Bespoke taxi dispatch software.
• Integration with payment gateways and IoT devices.

Strengths:

• Strong focus on security and scalability.
• UK-based development team 5.

Limitations:

• Longer implementation timelines.

Head-to-Head Comparison

To simplify your decision-making, here’s a snapshot of how these providers stack up:

Company	Core Services	Pricing	Unique Value	Best For
GN Technologies	24/7 support, AI dispatch, fleet	Custom quotes	End-to-end solutions & proven ROI	Growing fleets, tech adoption
Eleventh Tech	Software development, analytics	50–50–99/hr	Agile, UK-based innovation	Custom app needs
Global Bilgi	Call center outsourcing	Undisclosed	Scalable call handling & corporate support	High-call-volume businesses
BruntWork	Customer service, admin tasks	<$25/hr	Ultra-affordable staffing	Startups on a budget
InStandart	Custom software	25–25–49/hr	Secure, scalable tech solutions	Long-term software projects

Why GN Technologies Leads the Pack

While all five companies offer unique strengths, GN Technologies stands out for three reasons:

1. Holistic Solutions for Modern Taxi Challenges

We don’t just fix problems—we anticipate them. For instance, our AI-powered dispatch reduces driver idle time by 40% 7, while our fleet management tools help businesses transition to electric vehicles (EVs), a critical shift as the UK phases out petrol cars by 2030 715.

2. Unmatched Flexibility and Scalability

Whether you’re a local cab service or a multinational fleet, our services scale with you. Need 24/7 booking support during peak hours? Done. Want to integrate blockchain for secure payments? We’ve got you covered 15. You can check more info on:
 National Cyber Security Centre: Secure Payment Systems

3. Industry-Specific Expertise

Unlike general BPOs, we live and breathe transportation. Our team understands the pain points of taxi businesses, from compliance with stricter licensing laws to managing EV charging stations 7.

 TfL Taxi and Private Hire Licensing

Implications for the UK Taxi Industry

Outsourcing isn’t just a cost-saving tactic—it’s a catalyst for transformation. Here’s what this trend means for your business:

1. Digital-First Operations: Passengers expect app-based bookings and real-time updates. Partnering with tech-savvy providers ensures you meet these demands 7.
2. EV Adoption: Outsourcing fleet management to experts simplifies the transition to electric vehicles, which are projected to dominate the market by 2030 15.
3. Compliance & Safety: With stricter UK regulations, outsourcing compliance checks and driver monitoring minimizes legal risks 7.

For a deeper dive, read our guide on How to Dominate Your Industry Through Outsourcing.

How to Choose the Right Partner

Selecting an outsourcing company isn’t a one-size-fits-all decision. Consider these factors:

• Alignment with Goals: Does the provider understand your niche? (e.g., corporate accounts vs. on-demand rides).
• Transparency: Look for clear pricing and performance metrics.
• Cultural Fit: Ensure their communication style matches your brand.

For a step-by-step checklist, explore our blog on Selecting the Right Outsourcing Partner.

Conclusion: Drive Forward with Confidence

The future of the UK taxi industry is bright—but only for businesses willing to adapt. By outsourcing to partners like GN Technologies, you gain the tools to streamline operations, delight customers, and stay ahead of trends like AI and EVs.

Ready to accelerate your growth? Contact us today for a free consultation. Together, let’s navigate the road to success.

GN Technologies is a UK-based B2B outsourcing leader specializing in 24/7 customer support, AI-driven dispatch systems, and fleet management solutions. With a 4.8-star rating from clients worldwide, we’re committed to helping taxi businesses thrive in the digital age.